As crises unfold, the incident room becomes the nerve centre where critical decisions are made under pressure, uncertainty and rapidly evolving conditions. For security leaders, these moments reveal both the strengths and vulnerabilities of systems, teams and strategies in ways that routine operations cannot. This panel brings together perspectives from security, risk management, operations and leadership to reflect on the lessons learned in high-stakes situations. It will consider how organisations prepare for, respond to and recover from major incidents, highlighting the importance of communication, coordination and decisive leadership in navigating their most challenging days.